Hi, I'm Melanie! As a UX researcher, I believe in amplifying the voices of those we serve. With a background in healthcare, I've learned the importance of making people feel heard and safe. This empathy shapes my approach as I uncover user needs, goals, and mental models to drive meaningful, efficient, and valuable solutions.

To me, UX research is about influencing designing solutions that prioritize the needs and experiences of our users. By identifying patterns and uncovering hidden opportunities, I tell the story of our users in a way that fosters understanding and empathy among stakeholders. This story isn't just data - it's a bridge that connects teams to the people who rely on our products.

I’m passionate about returning to the fundamentals of user research, focusing on quality, and contributing to a community that values curiosity, connection, and care. My role is to listen, dig deep, and share insights that inspire teams to create impactful experiences.